An issue tracking system is a way to manage and maintain lists of issues, as needed by an organization. Issue tracking systems are commonly used to create, update, and resolve reported customer issues. At Ecolohosting, you can also use it to send your website updates.
Workflow
An example scenario is presented to demonstrate how the ticketing system works:
1. A customer service technician receives a telephone call, e-mail or a message through other form of communication from a customer about a problem or update. This can be done via the designated email or this link: https://ecolohosting.com/clients/submitticket.php?language=english
2. The technician verifies the problem and ensures that enough information about the problem is obtained from the customer.
3. The technician creates the issue in the system, entering all relevant data, as provided by the customer.
4. As work is developed on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system.
5. After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
The problem may not have been fully corrected, yet it will still be marked as resolved. The problem may be by design, a known issue, or have a suitable workaround.
